Accessibility Statement for Town of Hempstead Official Website

The Town of Hempstead is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

Town of Hempstead takes the following measures to ensure accessibility of the Town of Hempstead's Official Website:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Town of Hempstead's Official Website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria. We are utilizing our resources as best as possible to ensure that all content on our pages meet AA conformance. If you find pages that have non-compliant elements, please notify and we will apply a fix. Currently site navigation can be completed using just a keyboard with standard "Tab/Enter" controls. Further accessibility can be provided using the UserWay widget located at the bottom left hand corner of the website. This widget can change the text size, the contrast of the colors, provide a screen reader, further improve keyboard controls, and replace fonts with more legible ones.


We welcome your feedback on the accessibility of the Town of Hempstead's Official Website. Please let us know if you encounter accessibility barriers on the Town of Hempstead's Official Website:

We try to respond to feedback within 2 days, please allow up to 10 business days for a response.

Compatibility with browsers and assistive technology

The Town of Hempstead's Official Website is designed to be compatible with the following assistive technologies:

  • Internet Explorer 11
  • Google Chrome
  • Mozilla Firefox
  • Desktop version of website is designed to work on screens with an X-resolution (width) greater than 1200px.

The Town of Hempstead's Official Website is not compatible with:

  • Major browsers older than 5 years might have compatibility issues.
  • Monitors whose X-resolution (width) is less than 1200px. This will toggle the mobile version of the website.

Technical specifications

Accessibility of the Town of Hempstead's Official Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • PHP
  • jQuery

These technologies are relied upon for conformance with the accessibility standards used.

Adobe Acrobat PDF Files

Many of the documents on the Town of Hempstead's Official Website are in HTML format. This format is generally accessible to people who use screen readers. We also have a large number of documents in Adobe Acrobat® Portable Document Format (PDF).

PDF format is used to preserve the content and layout of our hard copy publications. Publications in PDF can only be viewed and printed using the Adobe Acrobat Reader®, version 3.0 or higher. You can download and get help using the Acrobat Reader at the Adobe Systems, Inc. site. The downloadable Acrobat Reader software is available at NO CHARGE from Adobe.

People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with the Adobe Acrobat Reader. This plug-in is available at NO CHARGE from Adobe. Adobe also has online tools that will convert PDF files to HTML on request. To get the plug-in and latest news about Adobe's accessibility tools and services, visit the Access Adobe site.


The Town of Hempstead's Official Website is equipped with the Userway widget. This widget provides additional accessability features that are common in web browser accessibility plugins. These features include:

  • Keyboard Navigation
  • Cursor Sizing
  • Change Color Contrast
  • Change Text Size
  • Desaturate Colors
  • Highlight Links
  • Change to Legible Fonts
  • Screen Reader
  • Tooltips
  • View Page Structure

The settings you choose will save and be applied to your device every time you visit the Town of Hempstead's Official Website. If you choose not to use the Userway widget, you can simply ignore the icon/button by hovering over the accessibility logo and click the hide button.

Read the descriptions below to see how the Userway widget can be beneficial to you!

Userway Visually Impaired

Web Accessibility for the Visually Impaired

UserWay assists users that have varying degrees of visual impairment by enhancing their browsing experience to best meet their needs and physical limitations. Userway improves the Town of Hempstead Official Website's support for keyboard-only navigation, as well as enabling users to independently increase the contrast of contents on your site, increasing the font size, switching to a more readable font face, using a larger cursor, highlighting links, desaturating content (removing color from text and images), and more, based on their personal disability and preference.

Web Accessibility for the Elderly

The UserWay accessibility plugin helps elderly users overcome any senses that may have softened or deteriorated over time by allowing them to adjust the text size on your site, by highlighting clickable areas so they don't get lost among the other content, by increasing the size of the mouse pointer and by using higher contrast colors. All of this is done via an intuitive and easy-to-understand plugin that will be unobtrusive to any users who don't actually require it.

Userway Elderly
Userway Blind

Web Accessibility for the Blind

With UserWay, blind and visually impaired people can finally become more independent and better integrate with the online world, which they so intimately depend on for their daily lives. Accessibility guidelines empower disabled users to more effortlessly deal with everyday tasks while helping make their handicap a little less of an obstacle.

UserWay helps visually impaired and blind users have a more meaningful browsing experience on the Town of Hempstead's Official Website and thus a stronger connection with the Town of Hempstead and its online resources.

Web Accessibility for the Mobility Impaired

UserWay creates a simpler and more accessible browsing experience for users with mobility issues as well. Millions of people cannot use a mouse or other pointing device and rely solely on their keyboard to navigate websites. The Town of Hempstead's Official Website aims to be fully navigable using a keyboard's tab key, arrow keys, the enter key and the spacebar.

The UserWay widget will make smart modifications to elements on your site that we identify as potentially non-compliant or that may prevent keyboard-only navigation. However should this functionality be inhibited, please report the page/issue to

Userway Mobility Impaired
Userway Situational Disabilities

Web Accessibility for Situational Disabilities

Have you ever had your pupils dilated for an eye exam, only to leave the doctors office and find the world painfully bright and blurry? Or maybe you've found yourself unable to type on the computer because you sprained your wrist?

These scenarios might just seem like temporary frustrations, but there's actually a name for them - situational disabilities. Disabilities do not always have to be permanent or ongoing. Sometimes your environment or circumstances can create a temporary disability or impairment.

UserWay helps to make technology more accessible for everyone, no matter what their situation is or how long they anticipate it to continue. If you're temporarily impaired, having easy-to-use modifications will give you more freedom and flexibility to adapt digital content to your needs.

1UserWay is a Privacy by Design accessibility service. We take great care to avoid storing information on our users, as their privacy is our priority. As a result, we are proud to be COPPA, FERPA, HIPPA, GDPR and of course, ADA compliant. This compliance ensures that every industry, including government & public sector, education, hospitality, banking & financial, healthcare, consumer & retail, IT & security and more, can benefit from providing their users with the most powerful accessibility tools available.

2All graphics, information, and functionality of the Userway widget provided by

Limitations and alternatives

Despite our best efforts to ensure accessibility of the Town of Hempstead's Official Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the Town of Hempstead's Official Website:

  1. Mobile Accessibility: The mobile interface deploys a different menu system which may not be compliant with screen readers for mobile devices because the current framework has design limitations. We are currently developing a new menu system for mobile devices that would interact with screen readers. You can try to use the UserWay widget in the meantime.
  2. Content on pages might not fully conform to compliance guidelines: Links, and images might be missing titles and alt text. Content is sent from many different departments, and generated content might not be compliant. We try to fix these issues before the content is posted, however due the amount of updates coming from different sources this isn't always a possibility. Reported pages will be fixed, and we are currently developing an automated system to detect these discrepancies prior to posting. Please report pages with non-compliant content to

Assessment approach

Town of Hempstead assessed the accessibility of Town of Hempstead Official Website by the following approaches:

  • Self-evaluation
  • WAVE Tool -
  • Lighthouse through Google
  • Web Accessibility Tool Visual Studio Code

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Town of Hempstead
Donald X. Clavin, Jr.
Town Supervisor

Formal complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days.


Page Modified: 03/02/2020 12:54:26