- Water Department
** ANNOUNCEMENT: New Bill Payment Service
On Tuesday, 06/07/2022, we will be launching our new billing and payment service with a user-friendly online portal and convenient features. The new service is available at https://www.invoicecloud.com/hempsteadny. Please note that you will be asked to create a new account to use this service.
- Set it & forget it - save time and avoid late payments with AutoPay
- Enroll in paperless billing - reduce paper waste for a better environment
- Prefer to pay by phone? Make a secure payment anytime 24/7 by calling 516-259-8953
- On the GO? Use your mobile device to Pay by Text
- Explore all the options you have available for paying your bill online, including new Apple Pay and Google Pay
The Department of Water has continued to fully function throughout the pandemic with regards to water supply and testing. While the customer service counter has reopened for submission of applications and payment of bills, customers are encouraged to mail their payments, utilize the online billing portal, or dropping their payments in the dropbox provided near the entrance of our office.
View the COVID-19 Payment Deferral Application (PDF)
The Town of Hempstead Water department consists of six separate districts: Bowling Green Estates, East Meadow, Levittown, Uniondale, Roosevelt Field, Lido-Point Lookout. All other communities in the Town of Hempstead are serviced by either private companies or villages.
The department offers tours and lectures at its East Meadow facility. This service is available to schools and senior groups, among others.
Pay Bill Online
Need help paying overdue water bills? The New York State Low Income Household Water Assistance Program assists low income households who are in arrears on water bills. Visit https://otda.ny.gov to see if you qualify.
Water supply for the districts is drawn from 32 wells, of which 29 are located in the Magothy Aquifer. Three of the 32 wells are located in the Lido-Pt. Lookout Water District and are drawn from the deeper Lloyd formation. Wells range in depth from 487 feet to 1,285 feet and were installed between 1951 and 2012.
In 2020, the 32 wells produced 6,308,290,000 gallons (including Lido) of water. To deliver water to the department's 37,109 customers, there are 377 miles of water mains, ranging in size from 6 inches to 24 inches in diameter. The department has seven elevated and two ground storage tanks with a storage capacity of nine million gallons. In addition, the department maintains 3,317 fire hydrants.
In 2020, the average residential customer used approximately 144,271 gallons of water, a daily average of 395 gallons. All of the department's water meters are equipped to be read via a remote reading terminal, thus eliminating the need to enter a customer's home.
Well & Distribution Samples
The Water Department routinely samples district wells and the distribution system. Laboratory tests were performed on thousands of water quality samples collected in 2020. These tests monitor various inorganic, organic, and microbiological constituents listed in New York State's drinking water standards. All tests performed at district wells and from the distribution system met all of the current state and federal drinking water standards.