Online Billing and Payment Service
Our billing and payment service launched in 2022 provides our customers with an easy way to view and pay their water utility bills online. Visit our Billing and Payment Portal to take advantage of the convenient features!
- Set it & forget it - save time and avoid late payments with AutoPay
- Enroll in paperless billing - reduce paper waste for a better environment
- Prefer to pay by phone? Make a secure payment anytime 24/7 by calling 516-259-8953
- On the go? Use your mobile device to Pay by Text
- Explore all the options you have available for paying your bill online, including Apple Pay, Google Pay, Venmo, PayPal, and others!
The Department of Water has continued to fully function throughout the pandemic with regard to water supply and testing. While the customer service counter has reopened for submission of applications and payment of bills, customers are encouraged to mail their payments, make a payment online, or drop their payments in the drop box provided near the entrance of our office.
The Town of Hempstead Water department consists of six separate districts: Bowling Green Estates, East Meadow, Levittown, Uniondale, Roosevelt Field, and Lido-Point Lookout. All other communities in the Town of Hempstead are serviced by either private companies or villages.
The department offers tours and lectures at its East Meadow facility. This service is available to schools and senior groups, among others.
Need help paying overdue water bills?
The New York State Low Income Household Water Assistance Program assists low-income households who are in arrears on water bills. Visit the Low Income Household Water Assistance Program (LIHWAP) to see if you may qualify.
Water supply for the districts is drawn from 32 wells, of which 29 are located in the Magothy Aquifer. Three of the 32 wells are located in the Lido-Pt. Lookout Water District and are drawn from the deeper Lloyd formation. Wells range in depth from 487 feet to 1,285 feet and were installed between 1951 and 2012.
In 2020, the 32 wells produced 6,308,290,000 gallons (including Lido) of water. To deliver water to the department's 37,109 customers, there are 377 miles of water mains, ranging in size from 6 inches to 24 inches in diameter. The department has seven elevated and two ground storage tanks with a storage capacity of nine million gallons. In addition, the department maintains 3,317 fire hydrants.
In 2020, the average residential customer used approximately 144,271 gallons of water, a daily average of 395 gallons. All of the department's water meters are equipped to be read via a remote reading terminal, thus eliminating the need to enter a customer's home.
Well and Distribution Samples
The Water Department routinely samples district wells and the distribution system. Laboratory tests were performed on thousands of water quality samples collected in 2020. These tests monitor various inorganic, organic, and microbiological constituents listed in New York State's drinking water standards. All tests performed at district wells and from the distribution system met all of the current state and federal drinking water standards.